Welcome to the CardEasy blog

Expert insights – Alex Pezold, Founder and CEO of TokenEx

Expert insights
Written by Danny Cresswell November 17, 2020

Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’.  Danny: Can you start off by explaining what TokenEx […]

Expert insights – Alex Pezold, Founder and CEO of TokenEx Read More »

Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’.  Danny: Can you start off by explaining what TokenEx

Managing through disruption

Contact center management, PCI DSS
Written by Danny Cresswell July 30, 2020

The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that

Managing through disruption Read More »

The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that

Enabling secure payment via social media channels

Security
Written by Danny Cresswell July 20, 2020

Over the last decade, social media has become one of the most important channels through which customers interact with brands. Social networks are a vital and integral part of the way in which brands and organizations communicate with customers and, in many cases, sell to them. Ecommerce is also no longer something that only happens

Enabling secure payment via social media channels Read More »

Over the last decade, social media has become one of the most important channels through which customers interact with brands. Social networks are a vital and integral part of the way in which brands and organizations communicate with customers and, in many cases, sell to them. Ecommerce is also no longer something that only happens

Secure card payment using automatic speech recognition (ASR)

Contact center management, PCI DSS
Written by Danny Cresswell July 2, 2020

Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology, no longer just as a novelty (such as asking Alexa to tell a joke) but as a core part of how

Secure card payment using automatic speech recognition (ASR) Read More »

Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology, no longer just as a novelty (such as asking Alexa to tell a joke) but as a core part of how

Some pitfalls of PCI DSS & GDPR to avoid for contact centers and remote workers

Contact center management, PCI DSS
Written by Danny Cresswell June 25, 2020

If you’re holding payment card data within your organization’s contact center environment (for instance in call recordings, or in your network as transactions are made) you’re always at risk from a data breach, even if you’re PCI  and GDPR compliant. Many organizations have shifted calls and transactions to remote workers and outsourcers due to the

Some pitfalls of PCI DSS & GDPR to avoid for contact centers and remote workers Read More »

If you’re holding payment card data within your organization’s contact center environment (for instance in call recordings, or in your network as transactions are made) you’re always at risk from a data breach, even if you’re PCI  and GDPR compliant. Many organizations have shifted calls and transactions to remote workers and outsourcers due to the

Top ten benefits of using CardEasy

Contact center management, PCI DSS
Written by Georgia Woods June 19, 2020

CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. What are the benefits it can provide your business? The world is an ever-changing place and recently we have all

Top ten benefits of using CardEasy Read More »

CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. What are the benefits it can provide your business? The world is an ever-changing place and recently we have all