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PCI DSS

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices

Contact center management, PCI DSS, Security
Written by Danny Cresswell December 3, 2024

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data. This update highlights evolving requirements for securing cardholder data, focusing on mitigating risks tied to […]

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices Read More »

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data. This update highlights evolving requirements for securing cardholder data, focusing on mitigating risks tied to

CardEasy’s agnostic integration approach provides clear competitive advantages over other seemingly similar secure payment providers

Contact center management, PCI DSS
Written by Danny Cresswell October 30, 2024

The complexity of most contact center environments means that when you’re considering a secure payment provider, seamless integration is more than a convenience—it’s a necessity. Organizations need systems that can readily slot into their existing contact center environment and agent workflows, support multiple applications and systems without friction or extensive development time. Unlike many contact

CardEasy’s agnostic integration approach provides clear competitive advantages over other seemingly similar secure payment providers Read More »

The complexity of most contact center environments means that when you’re considering a secure payment provider, seamless integration is more than a convenience—it’s a necessity. Organizations need systems that can readily slot into their existing contact center environment and agent workflows, support multiple applications and systems without friction or extensive development time. Unlike many contact

Compliance vs. security: why being PCI DSS compliant doesn’t guarantee security

PCI DSS, Security
Written by Danny Cresswell August 22, 2024

As the number of data breaches rises and fraudsters find ever more innovative ways of accessing consumer data, companies face immense pressure to protect their customers’ sensitive data and maintain their trust. Achieving compliance with standards such as PCI DSS is often seen as a critical milestone in this effort. However, while PCI DSS compliance

Compliance vs. security: why being PCI DSS compliant doesn’t guarantee security Read More »

As the number of data breaches rises and fraudsters find ever more innovative ways of accessing consumer data, companies face immense pressure to protect their customers’ sensitive data and maintain their trust. Achieving compliance with standards such as PCI DSS is often seen as a critical milestone in this effort. However, while PCI DSS compliance

CardEasy offers a full suite of solutions for all your secure payment and call recording needs

Contact center management, PCI DSS, Security
Written by Danny Cresswell June 19, 2024

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

CardEasy offers a full suite of solutions for all your secure payment and call recording needs Read More »

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

Contact center management, PCI DSS
Written by Danny Cresswell January 3, 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider Read More »

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch

PCI DSS, Security
Written by Danny Cresswell September 18, 2023

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch Read More »

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps