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Contact center management

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices

Contact center management, PCI DSS, Security
Written by Danny Cresswell December 3, 2024

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data. This update highlights evolving requirements for securing cardholder data, focusing on mitigating risks tied to […]

Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices Read More »

The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data. This update highlights evolving requirements for securing cardholder data, focusing on mitigating risks tied to

CardEasy’s agnostic integration approach provides clear competitive advantages over other seemingly similar secure payment providers

Contact center management, PCI DSS
Written by Danny Cresswell October 30, 2024

The complexity of most contact center environments means that when you’re considering a secure payment provider, seamless integration is more than a convenience—it’s a necessity. Organizations need systems that can readily slot into their existing contact center environment and agent workflows, support multiple applications and systems without friction or extensive development time. Unlike many contact

CardEasy’s agnostic integration approach provides clear competitive advantages over other seemingly similar secure payment providers Read More »

The complexity of most contact center environments means that when you’re considering a secure payment provider, seamless integration is more than a convenience—it’s a necessity. Organizations need systems that can readily slot into their existing contact center environment and agent workflows, support multiple applications and systems without friction or extensive development time. Unlike many contact

CardEasy offers a full suite of solutions for all your secure payment and call recording needs

Contact center management, PCI DSS, Security
Written by Danny Cresswell June 19, 2024

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

CardEasy offers a full suite of solutions for all your secure payment and call recording needs Read More »

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

What’s the difference between CardEasy Agent Assist and IVR payment options offered by your CCaaS provider?

Contact center management
Written by Danny Cresswell May 10, 2024

We work with many clients who are moving their contact center platform  to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS. Often this secure IVR payment

What’s the difference between CardEasy Agent Assist and IVR payment options offered by your CCaaS provider? Read More »

We work with many clients who are moving their contact center platform  to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS. Often this secure IVR payment

How Flowroute helps ensure operational continuity in your contact center

Contact center management
Written by Danny Cresswell February 13, 2024

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to

How Flowroute helps ensure operational continuity in your contact center Read More »

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

Contact center management, PCI DSS
Written by Danny Cresswell January 3, 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider Read More »

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,