Expert insights

Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are […]

Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of

Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’.  Danny: Can you start off by explaining what TokenEx

Juergen Tolksdorf is Senior Director, Innovation Management, Genesys Could you start off by telling me a little bit about your background, what your role is your involvement currently in the payment security field? I’m responsible for managing the ISV and Technology Alliance Partners with Genesys worldwide. Basically, I’m managing the vendor relations and most of