Simon Beeching

Simon Beeching

After studying Modern Languages at Oxford and Business Administration at INSEAD in France, Simon joined the Executive Board of the Thomson Holidays Group and gained client-side experience of contact centre management. After setting up a consultancy firm he became a Visiting Industry Professor at Regent's Business School, London and was appointed as an executive director of Syntec in 2011 to drive its growth and strategic development. In Autumn 2020 he stepped into a non-executive role to provide ongoing support.

Another day, another airline data breach

PCI DSS
Written by Simon Beeching May 20, 2020

As if the airline industry didn’t already have enough to worry about, with a 90% drop in traffic due to COVID- 19 and the ongoing threat to business from quarantine measures around the world, Easyjet is now the latest to report a huge data breach. According to news bulletins, some 9m customers’ details have been […]

Another day, another airline data breach Read More »

As if the airline industry didn’t already have enough to worry about, with a 90% drop in traffic due to COVID- 19 and the ongoing threat to business from quarantine measures around the world, Easyjet is now the latest to report a huge data breach. According to news bulletins, some 9m customers’ details have been

10 steps to multi-channel payment security in contact centers

Contact center management, PCI DSS
Written by Simon Beeching April 21, 2020

The Payment Card Industry Security Standards Council’s 2018 guidelines entitled ‘Protecting Telephone-based Payment Card Data’ shifted the emphasis from their 2011 advice to securing spoken card data (as opposed to securing recorded payment card data). But now contact centers are embracing a multitude of newer digital channels in addition to voice, what are the best

10 steps to multi-channel payment security in contact centers Read More »

The Payment Card Industry Security Standards Council’s 2018 guidelines entitled ‘Protecting Telephone-based Payment Card Data’ shifted the emphasis from their 2011 advice to securing spoken card data (as opposed to securing recorded payment card data). But now contact centers are embracing a multitude of newer digital channels in addition to voice, what are the best

Omni-channel payment security – buzzwords, real world and evolution

Contact center management, PCI DSS
Written by Simon Beeching March 11, 2020

If you’re a contact center operations manager or responsible for IT or telephony, you’ll be used to being bombarded with buzzwords and ‘envisioning’ the contact center of the future. By now, you’re probably on your way to providing a ‘customer engagement center’, with multiple channels seamlessly integrated for tech-savvy consumers to switch between at will. 

Omni-channel payment security – buzzwords, real world and evolution Read More »

If you’re a contact center operations manager or responsible for IT or telephony, you’ll be used to being bombarded with buzzwords and ‘envisioning’ the contact center of the future. By now, you’re probably on your way to providing a ‘customer engagement center’, with multiple channels seamlessly integrated for tech-savvy consumers to switch between at will. 

How our telephony and SaaS experience helps support contact center payment security projects

Contact center management, PCI DSS, Telecoms
Written by Simon Beeching February 21, 2020

Syntec background Syntec was founded as a hospital bedside telephony company in 1998.  Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed

How our telephony and SaaS experience helps support contact center payment security projects Read More »

Syntec background Syntec was founded as a hospital bedside telephony company in 1998.  Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed

DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience

Contact center management
Written by Simon Beeching June 20, 2019

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that

DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience Read More »

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that

John Greenwood’s top 5 takeaways from the new PCI guidelines

PCI DSS
Written by Simon Beeching March 15, 2019

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These

John Greenwood’s top 5 takeaways from the new PCI guidelines Read More »

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These