Georgia Woods

Georgia Woods

Georgia joined Syntec in 2019 with over 10 years of experience in Sales Support and Account Management within the IT Industry. Prior to that she worked at Xerox where she was responsible for the company's sales forecasting, supporting the Middle East and Africa regions. Before Xerox she worked at Netapp where she supported the Sales team in the global expansion of their cloud data services.

10 Common Cyber Security Myths

Security
Written by Georgia Woods January 3, 2023

The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true […]

10 Common Cyber Security Myths Read More »

The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true

Voice of the Contact Center Consumer 2021

Contact center management
Written by Georgia Woods September 21, 2021

Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the

Voice of the Contact Center Consumer 2021 Read More »

Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the

‘Syntec Team’ blog series – Alex Cooksey

Team Syntec
Written by Georgia Woods August 8, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager,

‘Syntec Team’ blog series – Alex Cooksey Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager,

‘Syntec Team’ blog series – Chris MacMahon

Team Syntec
Written by Georgia Woods July 2, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. This month, we sat down with one of

‘Syntec Team’ blog series – Chris MacMahon Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. This month, we sat down with one of

‘Syntec Team’ blog series – Yufei Tao

Team Syntec
Written by Georgia Woods May 29, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP

‘Syntec Team’ blog series – Yufei Tao Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP

Digital Transformation – The Future of Contact Centers

Contact center management
Written by Georgia Woods May 7, 2021

Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue to shape the way we all live, work, shop, and communicate. Having the

Digital Transformation – The Future of Contact Centers Read More »

Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue to shape the way we all live, work, shop, and communicate. Having the