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Voice of the Contact Center Consumer 2021

Contact center management
Written by Georgia Woods September 21, 2021

Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the […]

Voice of the Contact Center Consumer 2021 Read More »

Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the

‘Syntec Team’ blog series – Alex Cooksey

Team Syntec
Written by Georgia Woods August 8, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager,

‘Syntec Team’ blog series – Alex Cooksey Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager,

Expert insight interview: Juergen Tolksdorf, Genesys

Expert insights
Written by Danny Cresswell August 5, 2021

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of

Expert insight interview: Juergen Tolksdorf, Genesys Read More »

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of

‘Syntec Team’ blog series – Chris MacMahon

Team Syntec
Written by Georgia Woods July 2, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. This month, we sat down with one of

‘Syntec Team’ blog series – Chris MacMahon Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. This month, we sat down with one of

How using tokenization can improve the customer experience offered by your contact center

Contact center management, Security
Written by Danny Cresswell June 16, 2021

A customer’s experience (CX) when dealing with your contact center can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor.

How using tokenization can improve the customer experience offered by your contact center Read More »

A customer’s experience (CX) when dealing with your contact center can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor.

‘Syntec Team’ blog series – Yufei Tao

Team Syntec
Written by Georgia Woods May 29, 2021

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP

‘Syntec Team’ blog series – Yufei Tao Read More »

Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP