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Expert insights – Laurie Gablehouse on payment security versus cost in contact centers

Expert insights, PCI DSS
Written by Simon Beeching August 22, 2018

Laurie Gablehouse is Principal Consultant, Travel Payment Strategies at Ingenico ePayments. Could you tell me a little bit about your background? My background is in airlines. I spent the first 12 years of my career working in the call center and then moved into ticketing. Eventually, I switched to e-commerce in the marketing and distribution planning […]

Expert insights – Laurie Gablehouse on payment security versus cost in contact centers Read More »

Laurie Gablehouse is Principal Consultant, Travel Payment Strategies at Ingenico ePayments. Could you tell me a little bit about your background? My background is in airlines. I spent the first 12 years of my career working in the call center and then moved into ticketing. Eventually, I switched to e-commerce in the marketing and distribution planning

Expert insights – Kevin Dowd on why organizations shouldn’t touch payment card data

Expert insights, PCI DSS
Written by Simon Beeching August 10, 2018

Cyber-security and payment security expert Kevin Dowd was Chairman of CNS Group until August 2018. Can you start off by talking a little bit about your background? My original background is technical, in networking and computer security. In 1999, I founded CNS and we have since then built a private security consultancy and services company. As

Expert insights – Kevin Dowd on why organizations shouldn’t touch payment card data Read More »

Cyber-security and payment security expert Kevin Dowd was Chairman of CNS Group until August 2018. Can you start off by talking a little bit about your background? My original background is technical, in networking and computer security. In 1999, I founded CNS and we have since then built a private security consultancy and services company. As

Expert insights – John Greenwood on descoping from PCI DSS, DTMF secure payment and GDPR

Expert insights, PCI DSS
Written by Simon Beeching June 6, 2018

Latest in our series of expert insights – John Greenwood, Executive Director of Compliance3 and contact center, GDPR and PCI expert talks about descoping from PCIDSS, DTMF secure payment and GDPR.

Expert insights – John Greenwood on descoping from PCI DSS, DTMF secure payment and GDPR Read More »

Latest in our series of expert insights – John Greenwood, Executive Director of Compliance3 and contact center, GDPR and PCI expert talks about descoping from PCIDSS, DTMF secure payment and GDPR.

Expert insights – Neira Jones on GDPR, DTMF masking and the future of payment security

Expert insights, PCI DSS
Written by Simon Beeching May 22, 2018

This is the first in an occasional series of blogs in which we interview payment industry experts and thought leaders to get their perspectives on current issues facing the industry. Our first interviewee is Neira Jones, independent advisor and international speaker.   Could you start off please just by telling me a little bit about your

Expert insights – Neira Jones on GDPR, DTMF masking and the future of payment security Read More »

This is the first in an occasional series of blogs in which we interview payment industry experts and thought leaders to get their perspectives on current issues facing the industry. Our first interviewee is Neira Jones, independent advisor and international speaker.   Could you start off please just by telling me a little bit about your

The history of DTMF in contact centers

Contact center management, GDPR, PCI DSS
Written by Simon Beeching February 7, 2018

The image of dual tone multi frequency signalling (DTMF) has come in for a makeover recently in  contact centers.  The engine behind automated IVR menus for many years, it also now facilitates new ‘keypad payment by phone’ technology to help keep customers’ card numbers safe when paying over the phone for goods and services. The

The history of DTMF in contact centers Read More »

The image of dual tone multi frequency signalling (DTMF) has come in for a makeover recently in  contact centers.  The engine behind automated IVR menus for many years, it also now facilitates new ‘keypad payment by phone’ technology to help keep customers’ card numbers safe when paying over the phone for goods and services. The

Cash is no longer king – how does this affect the payment card industry?

Contact center management, PCI DSS
Written by Jonathan Graham July 20, 2017

It’s just been reported by the British Retail Consortium that payment by card now accounts for more transactions than all other payment types combined in the UK. In particular, there’s been a massive growth in the use of contactless card payments, so much so that there’s speculation that we may be moving towards becoming a

Cash is no longer king – how does this affect the payment card industry? Read More »

It’s just been reported by the British Retail Consortium that payment by card now accounts for more transactions than all other payment types combined in the UK. In particular, there’s been a massive growth in the use of contactless card payments, so much so that there’s speculation that we may be moving towards becoming a