Welcome to the CardEasy blog

Giving the customer control of the contact center experience

Contact center management
Written by Jonathan Graham March 3, 2020

Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered product can be customised by the consumer’s selection of such a wide variety of options that each instance is likely to be unique. Consider for instance any premium automobile. From the customer’s viewpoint, the range […]

Giving the customer control of the contact center experience Read More »

Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered product can be customised by the consumer’s selection of such a wide variety of options that each instance is likely to be unique. Consider for instance any premium automobile. From the customer’s viewpoint, the range

How our telephony and SaaS experience helps support contact center payment security projects

Contact center management, PCI DSS, Telecoms
Written by Simon Beeching February 21, 2020

Syntec background Syntec was founded as a hospital bedside telephony company in 1998.  Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed

How our telephony and SaaS experience helps support contact center payment security projects Read More »

Syntec background Syntec was founded as a hospital bedside telephony company in 1998.  Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed

Point-to-point encryption (P2PE) vs. DTMF masking for call center PCI DSS compliance

PCI DSS
Written by Danny Cresswell November 6, 2019

Call center managers face an array of technical solutions to meet the requirements of PCI DSS and the necessary protection of payment card data for their customers. Two solutions often considered by merchants are point-to-point encryption (P2PE) and DTMF masking. In this blog post I’ll consider the pros and cons of each option. Point-to-point encryption

Point-to-point encryption (P2PE) vs. DTMF masking for call center PCI DSS compliance Read More »

Call center managers face an array of technical solutions to meet the requirements of PCI DSS and the necessary protection of payment card data for their customers. Two solutions often considered by merchants are point-to-point encryption (P2PE) and DTMF masking. In this blog post I’ll consider the pros and cons of each option. Point-to-point encryption

Substantial GDPR fines mean the stakes are high for any company that holds personal data

GDPR
Written by Aiden Dunning August 1, 2019

There has been a lot of publicity around the first substantial fines issued by the Information Commissioner’s Office under GDPR. The international hotel group Marriott has been fined nearly £100 million as a result of hackers stealing the records of 339 million guests, and British Airways recently received a £183 million fine after a hack

Substantial GDPR fines mean the stakes are high for any company that holds personal data Read More »

There has been a lot of publicity around the first substantial fines issued by the Information Commissioner’s Office under GDPR. The international hotel group Marriott has been fined nearly £100 million as a result of hackers stealing the records of 339 million guests, and British Airways recently received a £183 million fine after a hack

DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience

Contact center management
Written by Simon Beeching June 20, 2019

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that

DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience Read More »

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that

John Greenwood’s top 5 takeaways from the new PCI guidelines

PCI DSS
Written by Simon Beeching March 15, 2019

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These

John Greenwood’s top 5 takeaways from the new PCI guidelines Read More »

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These