Welcome to the CardEasy blog
Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.
Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.
We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and
Why so-called ‘pause and resume’ systems are not PCI DSS compliant Read More »
We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and
It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to
How to make your call recordings PCI DSS compliant Read More »
It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true
10 Common Cyber Security Myths Read More »
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true
The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies
Why CardEasy is the best secure payment option for retailers Read More »
The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies
This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on
This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on
