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PCI DSS

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?

Contact center management, PCI DSS, Security
Written by Danny Cresswell September 2, 2022

This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on […]

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center? Read More »

This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on

How to prepare for PCI DSS 4.0

PCI DSS
Written by Danny Cresswell May 19, 2022

The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The process of developing PCI DSS v4.0 has involved feedback from more than 200 organizations with the aim of ensuring that the PCI DSS standards

How to prepare for PCI DSS 4.0 Read More »

The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The process of developing PCI DSS v4.0 has involved feedback from more than 200 organizations with the aim of ensuring that the PCI DSS standards

Consumers’ changing attitudes to telephone payments in a post-pandemic world

Contact center management, PCI DSS, Security
Written by Danny Cresswell February 11, 2022

We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this research reviews the current state of play regarding consumers’ attitudes to card payments by phone and assesses how these have changed over the last few years, particularly considering the ongoing effect of the global COVID-19 pandemic

Consumers’ changing attitudes to telephone payments in a post-pandemic world Read More »

We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this research reviews the current state of play regarding consumers’ attitudes to card payments by phone and assesses how these have changed over the last few years, particularly considering the ongoing effect of the global COVID-19 pandemic

Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant)

Contact center management, PCI DSS
Written by Georgia Woods March 23, 2021

If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In this blog we take a deep dive into what PCI DSS is and if it is something that affects your business. What is

Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant) Read More »

If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In this blog we take a deep dive into what PCI DSS is and if it is something that affects your business. What is

Managing through disruption

Contact center management, PCI DSS
Written by Danny Cresswell July 30, 2020

The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that

Managing through disruption Read More »

The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that

Secure card payment using automatic speech recognition (ASR)

Contact center management, PCI DSS
Written by Danny Cresswell July 2, 2020

Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology, no longer just as a novelty (such as asking Alexa to tell a joke) but as a core part of how

Secure card payment using automatic speech recognition (ASR) Read More »

Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology, no longer just as a novelty (such as asking Alexa to tell a joke) but as a core part of how