Danny Cresswell

Danny Cresswell

Danny joined Syntec in 2000 after two years working for a telecoms reseller. Many years of experience in the telephony industry has given Danny a vast understanding of integrated network and cloud-based contact centre solutions, along with an ability to present technical solutions in layman's terms. Danny takes a consultative approach to his role as head of sales at Syntec, managing both its direct and indirect sales channels, and he gets great satisfaction from helping clients increase the performance and effectiveness of their contact centres, often under tight budgets and short lead-times.

Expert insight: US healthcare company

Expert insights
Written by Danny Cresswell July 26, 2022

Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are […]

Expert insight: US healthcare company Read More »

Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are

Expert insight: Graeme Simpson, UK Application Support Analyst at Hiscox UK

Expert insights
Written by Danny Cresswell July 15, 2022

Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do

Expert insight: Graeme Simpson, UK Application Support Analyst at Hiscox UK Read More »

Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do

How to prepare for PCI DSS 4.0

PCI DSS
Written by Danny Cresswell May 19, 2022

The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The process of developing PCI DSS v4.0 has involved feedback from more than 200 organizations with the aim of ensuring that the PCI DSS standards

How to prepare for PCI DSS 4.0 Read More »

The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The process of developing PCI DSS v4.0 has involved feedback from more than 200 organizations with the aim of ensuring that the PCI DSS standards

Expert insight interview: Craig Schoeberle, Parts Town

Contact center management, Expert insights
Written by Danny Cresswell April 6, 2022

Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers

Expert insight interview: Craig Schoeberle, Parts Town Read More »

Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers

Consumers’ changing attitudes to telephone payments in a post-pandemic world

Contact center management, PCI DSS, Security
Written by Danny Cresswell February 11, 2022

We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this research reviews the current state of play regarding consumers’ attitudes to card payments by phone and assesses how these have changed over the last few years, particularly considering the ongoing effect of the global COVID-19 pandemic

Consumers’ changing attitudes to telephone payments in a post-pandemic world Read More »

We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this research reviews the current state of play regarding consumers’ attitudes to card payments by phone and assesses how these have changed over the last few years, particularly considering the ongoing effect of the global COVID-19 pandemic

Expert insight interview: Juergen Tolksdorf, Genesys

Expert insights
Written by Danny Cresswell August 5, 2021

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of

Expert insight interview: Juergen Tolksdorf, Genesys Read More »

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of