Colin Westlake

Colin Westlake

After studying Physics at Oxford, Colin joined Decca-Racal where he worked on part of the guidance system for the Sea Wolf sea-to-air missile system. He then joined Schlumberger wireline services where he worked in the field in South America, gathering and interpreting geophysical data from oil and gas exploration wells. He spent time in a number of very remote locations running small teams engaged in time and mission critical services in a high pressure environment. On his return to the UK he spent some years in property development before returning to his technical roots joining Syntec as co-founder.

Keys to a successful PCI DSS project

PCI DSS
Written by Colin Westlake July 18, 2016

Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organizational […]

Keys to a successful PCI DSS project Read More »

Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organizational

Managing multi-channel communication in contact centers – challenges and opportunities

Contact center management
Written by Colin Westlake January 13, 2015

The way customers interact with business is changing. The phone is being replaced as the first point of contact by the company website, often reached from a mobile device, allowing for an interaction far richer than can be achieved by phone alone. Customer interactions can  now move from one channel to another, escalating in the depth

Managing multi-channel communication in contact centers – challenges and opportunities Read More »

The way customers interact with business is changing. The phone is being replaced as the first point of contact by the company website, often reached from a mobile device, allowing for an interaction far richer than can be achieved by phone alone. Customer interactions can  now move from one channel to another, escalating in the depth