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PCI DSS

Agent assisted versus self-service IVR payments – what’s the difference?

Contact center management, PCI DSS
Written by Danny Cresswell June 27, 2023

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy […]

Agent assisted versus self-service IVR payments – what’s the difference? Read More »

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy

Move secure call recording from being an administrative burden to a valuable driver of business transformation

Contact center management, PCI DSS
Written by Danny Cresswell June 13, 2023

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

Move secure call recording from being an administrative burden to a valuable driver of business transformation Read More »

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face

PCI DSS, Security
Written by Danny Cresswell May 22, 2023

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.

How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face Read More »

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.

Why so-called ‘pause and resume’ systems are not PCI DSS compliant

PCI DSS
Written by Danny Cresswell April 5, 2023

We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and

Why so-called ‘pause and resume’ systems are not PCI DSS compliant Read More »

We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case. When we’re asked to help merchants’ IT managers and

How to make your call recordings PCI DSS compliant

PCI DSS
Written by Danny Cresswell March 3, 2023

It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to

How to make your call recordings PCI DSS compliant Read More »

It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to

Why CardEasy is the best secure payment option for retailers

PCI DSS, Security
Written by Danny Cresswell October 20, 2022

The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies

Why CardEasy is the best secure payment option for retailers Read More »

The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies