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Contact center management

How CardEasy can help you move your contact center operations to the cloud

Contact center management, Telecoms
Written by Danny Cresswell July 27, 2023

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions […]

How CardEasy can help you move your contact center operations to the cloud Read More »

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions

How CardEasy helps you offer a true omnichannel payment experience to your customers

Contact center management
Written by Danny Cresswell July 24, 2023

What is omnichannel retailing? Omnichannel retailing provides customers with a fully integrated shopping experience, enabling them to switch seamlessly between different engagement channels, including web, in store and telephone. The aim is to provide your customers with the most convenient shopping experience possible, letting them select their preferred transaction channel and facilitating easy cross-channel switching.

How CardEasy helps you offer a true omnichannel payment experience to your customers Read More »

What is omnichannel retailing? Omnichannel retailing provides customers with a fully integrated shopping experience, enabling them to switch seamlessly between different engagement channels, including web, in store and telephone. The aim is to provide your customers with the most convenient shopping experience possible, letting them select their preferred transaction channel and facilitating easy cross-channel switching.

Agent assisted versus self-service IVR payments – what’s the difference?

Contact center management, PCI DSS
Written by Danny Cresswell June 27, 2023

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy

Agent assisted versus self-service IVR payments – what’s the difference? Read More »

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy

Move secure call recording from being an administrative burden to a valuable driver of business transformation

Contact center management, PCI DSS
Written by Danny Cresswell June 13, 2023

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

Move secure call recording from being an administrative burden to a valuable driver of business transformation Read More »

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?

Contact center management, PCI DSS, Security
Written by Danny Cresswell September 2, 2022

This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center? Read More »

This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on

Expert insight interview: Craig Schoeberle, Parts Town

Contact center management, Expert insights
Written by Danny Cresswell April 6, 2022

Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers

Expert insight interview: Craig Schoeberle, Parts Town Read More »

Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers