The complexity of most contact center environments means that when you’re considering a secure payment provider, seamless integration is more than a convenience—it’s a necessity. Organizations need systems that can readily slot into their existing contact center environment and agent workflows, support multiple applications and systems without friction or extensive development time.
Unlike many contact center secure payment solutions, CardEasy is completely agnostic when it comes to your existing Telco, contact center platform, CRM system, tokenization or payment service provider. This ability to plug into any system or provider, no matter how unique or sophisticated, is one of CardEasy’s most compelling advantages. The versatility that sits at the heart of CardEasy is one of the features that our clients most appreciate.
For organizations looking to implement a secure, PCI-compliant payment solution for their contact center, this level of adaptability means freedom from the limitations often associated with standard telephony or payment integrations. Here’s why CardEasy’s platform-agnostic approach offers unparalleled flexibility for contact centers and how it supports complex operations beyond the basics.
CardEasy does not require you to use a preferred telephony system, CRM or other platform
One of CardEasy’s core strengths is its true platform agnosticism, allowing it to integrate seamlessly with our clients’ existing technologies and processes. Organizations often struggle when working with other secure payment providers that do not offer this flexibility. In that situation you have little choice other than to switch to your payment provider’s preferred CRM or telephony provider, necessitating complex and expensive changes that aren’t necessary at all with CardEasy. That’s because CardEasy is designed to work across the board, slotting into organizations existing contact center environment without disrupting the workflow or creating security issues.
Our flexibility to integrate with any PSP is especially valuable in industries where specific PSPs are required due to regulatory compliance or business needs. For instance, if your organization operates across multiple regions, each region may require a different PSP. CardEasy seamlessly adapts, keeping operations smooth and compliant regardless of location or third party provider requirements.
Beyond standard integrations: CardEasy adapts to your own unique contact center operations
While most contact center payment solutions can handle basic integrations with telephony and CRM systems, CardEasy is built to do much more. Many providers tout standard integration options but contact centers with more sophisticated operations (as many have these days) require a solution that can adapt to bespoke workflows, unique customer journeys, and tailored security requirements. CardEasy’s flexibility allows organizations to go beyond basic needs, accommodating complex routing, IVR setups, multi-channel engagement and more.
For instance, think about a global customer service center that handles multiple brands or product lines. Such an operation may require routing payments through different systems based on customer segmentation, product type or region. CardEasy can connect these intricate setups. It provides smooth, secure handling for each transaction type, reducing operational risk and maintaining a unified experience across the board. Another common scenario is a contact center with multiple different types of agents working in different environments (home, in house, outsourced and so on) and potentially running on different systems. CardEasy makes it easy for you to offer a unified secure payment experience to both agents and customers as standard.
Full CRM and telephony system compatibility
Today’s contact centers rely heavily on robust CRM systems and telephony solutions to deliver high-quality service. CardEasy’s ability to integrate with any CRM or telephony system is invaluable, allowing organizations to leverage the tools that already work for them, rather than forcing a new solution into place. This seamless integration reduces time spent on reconfiguration and lets teams focus on meeting customer and compliance needs with minimal friction.
Flexible and scalable for future growth
One of the significant challenges that contact centers face is scalability. Growth often means integrating new systems, adding new PSPs, and possibly working with multiple CRMs across various divisions. CardEasy is built to grow with your business, allowing new integrations to be added effortlessly as the business expands.
Because CardEasy is platform-agnostic, you’re also not constrained by a particular technology’s limitations. If your contact center decides to adopt a new telephony system or upgrade its CRM, CardEasy’s flexibility ensures that payment processes can migrate smoothly.
PCI DSS compliance without complexity
Ensuring PCI DSS compliance is critical in the contact center environment. With CardEasy, achieving PCI DSS compliance is straightforward and streamlined, as the solution works with any system, offering organizations peace of mind that they’re meeting PCI DSS standards, regardless of their setup or how many systems are in use. This is especially beneficial for contact centers that juggle a mix of on-premise and cloud-based contact center platforms or CRMs, ensuring that compliance is never compromised by operational intricacies.
For organizations, this means lower risk and reduced compliance burdens, as CardEasy handles the secure, compliant capture and transmission of sensitive payment information while allowing customer service teams to focus on their core tasks.
CardEasy offers the freedom to choose and the flexibility to adapt
When evaluating PCI DSS compliant payment solutions for a contact center, decision-makers often overlook the importance of agnosticism and adaptability. Indeed, we talk regularly to people who are in exactly this situation. They’ve used price as the main (sometimes only) criteria when selecting a solution, only to find that what initially looked like the cheapest option becomes by far the most expensive option when the cost of integrations or perhaps even of having to switch to the provider’s preferred telephony provider are taken into account. Others are in the situation of having to settle for a “standard” integration that does not really meet their needs, perhaps requiring all their workflows to be reconfigured or all their agents to be retrained.
These are all significant costs that can be completely avoided by opting for a solution such as CardEasy which does not impose any requirements on you and works with whatever you already have. CardEasy’s fully agnostic approach provides contact centers the flexibility to integrate seamlessly with any PSP, contact center platform, or CRM, empowering them to scale, customize and optimize their operations according to their specific needs.
