Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.
Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager, Alex Cooksey.
Hi Alex,
Thanks for taking the time to sit down and answer our questions, I appreciate it.
How long have you been at Syntec and what does a normal working day look like for you?
I’ve been working at Syntec since the summer of 2005. I spend my days providing first-class support to our global customer case, predominantly in relation to CardEasy which is our market-leading secure contact center payment solution. I am responsible for the overall performance and service provided by our CS team and pride myself on providing a high level of attention to all of our customer and partner accounts and ensuring satisfaction.
If you could add one thing to Syntec’s office, what would it be?
Coke Zero on tap
What is your favorite tech toy — for work or play — that you can’t live without?
My phone – nothing fancy but the myriad of ways it’s useful, or a pointless waste of time depending on your point of view, are fantastic.
If you could have any job in the world, what would you do?
Philanthropist. (With the money to back that up…)
What is your favorite thing about working for Syntec?
The thousand and one different things to do – I am never bored doing the same thing over and over again. Customer Service is a very proactive part of the work process at Syntec.
When you are not working, what are your favorite things to do?
I’m a keen fan of cooking and wine and love practicing martial arts. Really though, spending time with my family is best of all.
Are you an early bird or a night owl?
I’m a night owl.
Which is your favorite season and why?
Any of them that don’t involve persistent rain or heat above 32C. It’s nice to potter about in shorts and a t-shirt, but equally the countryside on a crisp winter’s morning followed by a fire is great.
If you could time travel, when and where would you go?
The future, by about 75-100 years. Our rate of acquisition of knowledge in relational databases started being established in the ’70s and ’80s and is staggering. I’m curious to know if we crack climate change, pandemics and AI sentience in a positive way. With a bit of luck and a lot of hard work, we should be able to upload ourselves into digital nirvanas running off solar power in space by then and no longer be a burden to the planet, or each other.
What trait do you admire most in others?
Intelligence and positivity.
Thanks again for sitting down with us Alex and for all of your great answers – I wonder how we do go about getting Coke Zero on tap in the office?
To find out more about other members of our team, keep your eye out for the next in our ‘Syntec Team’ blog series.
