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Overview

As the demand for omnichannel contact centers increases, customers expect multiple contact channels and payment options. Using a self-service IVR gives your customers the option to call and make a payment by phone whenever they wish, without the need to speak to an agent.

Using CardEasy for IVR payments in your contact center provides your customers with a simple, secure and convenient payment process whilst easing the burden of PCI DSS compliance by preventing payment card data from entering your contact center environment, which in turn fully de-scopes it from PCI DSS.

Download the IVR Payment brochure to find out more.