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Overview

CardEasy Agent Assist provides a secure and PCI DSS compliant payment solution for contact centers. It utilizes DTMF masking (keypad entry) and automated speech recognition to capture payment card data securely from your customers. Your agents and your customers remaining connected throughout the process which provides the best customer and agent experience, whilst reducing average handling time.

Using Agent Assist means neither your agents nor your call recordings are ever exposed to your customers’ payment details, de-scoping your contact center environment from PCI DSS.

Download the Agent Assist brochure to find out more.