We outsource some of our outbound and inbound calls. How do we know if our partner’s agents are following our instructions and doing a great job?

B

We outsource some of our outbound and inbound calls. How do we know if our partner’s agents are following our instructions and doing a great job?

You can bring any outsourcing partners under the umbrella of your Secure Calling Recording solution. You can then check their calls just as easily as your own.