IVR payments

Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service?


Written by ceadmin August 2, 2021

No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.

Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service? Read More »

No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.

Will CardEasy Agent Assist and CardEasy IVR Payment work with our existing call recording system?


Written by ceadmin August 2, 2021

Yes, both CardEasy Agent Assist and CardEasy IVR Payment work with all call recording systems.

Will CardEasy Agent Assist and CardEasy IVR Payment work with our existing call recording system? Read More »

Yes, both CardEasy Agent Assist and CardEasy IVR Payment work with all call recording systems.