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Overview

The number of card payments has increased massively since the start of the COVID pandemic in 2020. This is particularly the case in retail, where consumers are increasingly expecting an omnichannel experience where they can switch between channels during an interaction with a retailer, and to be able to pay via any of these channels. 

At the same time, the number of breaches has also risen substantially. Retailers are particularly vulnerable here because of the sheer volume of card transactions that they are processing and the high level of customer expectation.

No organization that handles payment card data can afford to ignore the requirements of PCI DSS but there’s still a lot of confusion in the marketplace regarding who needs to do what, particularly in retail.

Whether you’re a bricks and mortar retailer, an ecommerce site or a big box retailer, it’s vital to understand how PCI DSS v4.0 affects you. The aim of this white paper is to provide a detailed overview of the Payment Card Industry Data Security Standard (PCI DSS) version 4.0 along with an outline of what retail organizations need to do to comply with its requirements. We conclude by showing how CardEasy can fully de-scope your contact center environment from PCI DSS and ensure that your customers’ valuable payment card data is secure.

Download the white paper to find out more.