We’ve grown as a business and outsourced some of our contact centre calls and chats. Several contact centres use different telephony systems, on-premise and in the cloud. Can we unify call management — without changing these systems? B We’ve grown as a business and outsourced some of our contact centre calls and chats. Several contact centres use different telephony systems, on-premise and in the cloud. Can we unify call management — without changing these systems? Yes, it’s possible to manage everything in one place with Secure Call Recording.
