CardEasy has been part of the Eckoh suite of products since Eckoh acquired Syntec and the CardEasy brand in 2021. Since then, we have continued to evolve and enhance our leading customer engagement data security solutions. As part of our ongoing commitment to providing customers with a seamless and unified experience, we have made the decision to centralize our payment security solutions under the Eckoh brand.

This will allow us to streamline our offerings, enhance product integration, and deliver even greater value to our customers. While the name may be changing, our dedication to delivering robust, flexible, and secure payment solutions remains stronger than ever.

The same secure payment solutions as CardEasy, just under new names

Eckoh’s CallGuard solution offers the same secure payments and functionality as CardEasy Agent Assist, backed by the same award-winning support. If you’ve come across the name CardEasy in your search for secure and PCI DSS compliant payment solutions for your contact center, you’re in the right place.

 

Using CardEasy

Using CallGuard

The agent asks the customer to enter payment card details using telephone keypad

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Advanced speech recognition available for customers who prefer not to use telephone keypad

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The agent does not need to transfer the customer to IVR or put them on hold while the payment card data is captured

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The agent remains in contact with the customer at all times

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The agent has a real time display during the PAN and CV2 capture process

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The transaction request is automatically sent to your tokenization or payment services provider for processing

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The transaction response is automatically returned to your agent and / or backend systems in real time

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Available as a fully cloud-based or hybrid on premise solution

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Works just as effectively whether your agents are in house, working from home or outsourced

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Works with all carriers, contact center platforms, CRM systems, payment and tokenization providers

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Automated BIN lookup (to confirm issuing bank of card) and automated Luhn check (PAN validation).

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Supporting all payment card and payment types available from your payment or tokenization gateway

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Low implementation charge making it cost effective and easy to budget for

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PCI DSS Level 1 v4 compliant

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Designed with future scalability in mind, capable of extending the same level of security and compliance to payments made via live chat, email, SMS, social media, and even video calls.

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Ready to learn more or get started?

If you’re looking for a secure, compliant and efficient way to handle payments in your contact center, and de-scope your environment from PCI DSS, Eckoh solutions are for you. Request a demo today to see how Eckoh can help secure your payment transactions across all contact center engagement channels, including phone, IVR, email, live chat, SMS and social media.

Request a Demo
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What does this mean for existing customers?

As a valued CardEasy customer, you will continue to use CardEasy as your contact center payment solution, and it will still be fully supported by our team. Your existing functionality, security, and support will not change. You’ll continue receiving the same award-winning service and PCI DSS-compliant payment processing you’ve always trusted.

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